Arena Crossing Privacy Policy

Online Privacy Policy

Last Updated April 2024

Protecting your privacy is important. Nationwide Realty Investors and Arena Crossing respect your privacy rights and secure your personal information and know you are interested in how we collect, store, share, and protect your information on our websites. It also describes the choices available to you, such as limiting the sharing of your personal information for marketing purposes or opting out of online interest-based advertising.

We collect information from you in the following ways:

  1. We collect information through your use of our websites;
  2. We collect the information you provide to us when you apply for an apartment;
  3. We collect information about you from third parties, such as service providers;
  4. We collect information automatically through your use of our websites, such as through cookies and similar technologies.

We use and disclose this information to provide you with our products or services, to communicate with you, to provide you with customer service, to market our products or services to you, to develop or improve our products or services, for legal or compliance purposes, or as required or permitted by applicable law. Please review the remainder of this policy for additional details.

This privacy policy applies to websites where it is posted by us. Please note that additional uses of your personal information may be provided to you at the point of collection.

1. We Collect Information Through Our Websites.

We collect the information you provide us when you use our websites, such as when you:

  •         Ask a question,
  •         Apply for an apartment,
  •         Complete a form,
  •         Conduct transactions,
  •         Email us,
  •         Subscribe to receive emails from us, and
  •         Complete surveys or feedback.

2. We Collect Information When You Apply for an Apartment.

We collect information about you when you apply for an apartment. Some examples include:

  •          Name, address, date of birth
  •         Telephone number;
  •          Assets, income, and occupation;
  •          Account login credentials;
  •          Information from applications and transactions;
  •          Any information you provide us; and
  •          Public information.

If you apply for an apartment, we may collect information from your consumer reports, such as your credit report or motor vehicle report.

3. We Collect Information from Third-Parties.

We may collect information about you from third parties. For example, we may:

  •      Collect change of address information from third parties to correct contact information;
  •      Collect your social media handle, message, or related information from a social media network when you interact with us using those networks;
  •      Collect credit reports from credit reporting agencies when you apply for an apartment.

4.       We Collect Information Automatically.

We may collect information automatically using online technologies, such as cookies, logs, web beacons, tags, scripts, local storage, and others when you use our websites or apps, send us an email, or interact with our emails or advertisements. We may use these technologies for providing our products or services, security, authentication, analytics, product or service improvement, advertising, or similar purposes for our websites. We may automatically collect from you information including internet protocol addresses, browser information and language, mobile device identifiers, internet service provider, referring and exit pages, operating system, session ID, date and time stamp, geolocation or other location information, and click  or touch stream data, movement, scroll, and in some cases, keystroke activity. We may use local storage, such as HTML5 or Flash cookies, or similar technologies to store content information or preferences or display advertising.

We use this information to:

  •         Conduct website analysis,
  •         Recognize your browser or device.
  •          Remember your preferences and interactions,
  •          Collect information about our website usage and email responses,
  •          Log activity on our websites, and
  •         Market apartments or services to you.

5. You Can Control Cookies.

You may choose to allow or disable cookies that are not required for our sites via the Cookie Preference Manager tool in the lower left corner. To effectively manage cookies via this tool, you must set cookie preferences on all web browsers that you use. If you clear the cookies on your web browser(s) or device(s), you may need to set your cookie preferences again.

6. We Provide Links to Other Websites.

We may have links to other companies or organizations on our websites or apps. We may also include social media widgets, such as “Share This” buttons and links to third-party websites, like Facebook, Instagram and Link Tree. These companies and features may collect your information and use cookies or similar technologies to enable these features to function properly. We are not responsible for how these third parties collect, use, disclose, secure, or otherwise process the information that you provide to them. Please read their privacy policies so you can learn how their websites or apps use your information.

7. We Record Conversations to Our Leasing Offices, website, and text messaging services.

We may record or monitor our conversations with you if you call our leasing office or after hours call services or interact with one of the websites chat assistants (“Chatbots”). We may use these recordings for training, quality assurance, fraud prevention, and other business purposes. We may use your voiceprint for verification or anti-fraud purposes when you call our call centers.

8. We Retain Your Personal Information.

We generally retain our records that contain your personal information for the time period necessary to fulfill the purpose for which it was collected, in accordance with our records retention schedule. We retain your personal information while your account is active or as needed to provide you services.

9. We Share Personal Information for Servicing.

Nationwide Realty Investors may share your personal information as described in our privacy policies. We do not sell your personal information for monetary consideration. When you rent an apartment or utilize a service, we may share your information with Nationwide affiliated companies or our service providers to service your product or service, to conduct research and analytics, to develop our websites or apps, and to conduct surveys. When we share your information with our service providers, they are under a contractual obligation to only use your information. to provide the services under their agreement with Nationwide Realty Investors. We also share and disclose your information for everyday business and servicing purposes, and as permitted by law. You may not opt out of this type of sharing because it is necessary for us to provide you with our products or services. Some examples include:

  •          Mailing your rent payment or processing transactions that you request;
  •          As required by law, such as responding to a subpoena or governmental requests;
  •          When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request; and
  •          Disclosing your information in connection with the sale or purchase of a business. 

We may share your personal information in a corporate transaction, such as mergers, acquisitions, or divestitures. However, your personal information remains subject to this privacy policy You may be notified by email or a prominent notice on our websites or apps of any change in ownership, uses of your personal information, or choices you may have regarding your personal information.

10. We May Change Our Privacy Policy.

We may update this privacy policy from time to time. If we make material changes to our privacy policy, we’ll post the changes on this website.

11. We Secure Your Personal Information.

We use reasonable physical and technical safeguards to protect your personal information, both during transmission and storage. When you enter sensitive information on our forms, we encrypt the transmission of that information. No method of transmission over the internet, including by email, or method of electronic storage is 100% secure. So, we cannot guarantee its absolute security. We limit access to your personal information to those who need it to do their jobs. We maintain physical, electronic, and procedural safeguards that comply with applicable laws to guard your personal information. We require our service providers to use your personal information only for the purposes we outline in our privacy policies and notices.

12. You Can Contact Us.

If you have any questions or concerns regarding this privacy policy, you may contact us at: